Netflix may be one of the most popular video streaming services on the planet, but that doesn’t mean it’s always a joy to use. Application dependency Internet connectivity and third-party hardware can sometimes cause Netflix to not work– Official apps crashing, not opening properly, unable to play movies and TV shows, or even just loading a black screen on your TV or tablet.
These troubleshooting steps apply to all devices that Netflix can be used from, including your computer, smartphone, tablet, smart TV, gaming device, or other streaming device.
General Netflix App Troubleshooting to Try First
Although the Netflix App is available on a variety of platforms, there are some solutions to fix a broken app that work in all cases, regardless of the device you are using.
- Check if Netflix is down. If the Netflix app won’t load or a movie or TV show won’t start, it could simply be because the Netflix service itself is down or offline. Use that link to see if there is a problem with the Netflix servers. If there is, there is nothing you can do but wait for them to fix it.
- Reboot your device. It has almost become a cliché, but restarting the device usually fixes an application or system problem.
- Check your internet connection or phone signal. If your internet isn’t working, Netflix won’t. Make sure your Wi-Fi or cellular connection is on and that your device hasn’t accidentally gone into airplane mode. Also try other apps to see if they can connect to the Internet.
- restart your router. If your internet goes down or appears to be connected but apps aren’t working properly, the problem may be with your network hardware.
- Update your Netflix app. As with a system update, it is equally important to keep the Netflix app up to date as the latest version may be required to function on your device or to connect to Netflix servers for streaming media. An update to the app could also fix any Netflix error codes, for example, error code UI-800-3, that you’re receiving.
- Sign out of Netflix and back in. A simple yet effective solution and it only takes a few minutes to do.
- Reinstall the Netflix app. Often, deleting the Netflix app and reinstalling it will fix whatever issues you’re experiencing. Deleting and reinstalling an app is fairly easy to do on most devices and usually just requires downloading it again from the appropriate app store.
If you’re having trouble reinstalling Netflix on a Samsung Smart TV, highlight the Netflix app with your cursor, press the Tools button on your remote, and then select Reinstall.
- Sign out of Netflix on all devices. Sometimes using Netflix on multiple devices, even if your membership allows it, can cause conflicts with Netflix’s servers. This can be fixed by signing out of Netflix on all devices at once. You can do this on the Netflix website in your account settings accessed via the top right icon after you sign in. Make sure to click Sign out of all devices, wait a few minutes, and then sign back in to your device.
You can also do it from the app on your mobile device. Open the More menu at the bottom, tap Account, and then choose Sign out of all devices.
- Update your operating system. Whether you’re using a smart TV, game console, smartphone, or tablet, you should always try to keep it up to date with the latest operating system, as some apps will stop working if they know a system update is available. A system update can also fix any bugs that may be preventing the Netflix app from working properly. Obviously, we list this last because it’s a bit on the extreme end of things to try/do.
- Call your Internet service provider. At this point, if the Netflix servers are working properly and you’ve tried everything you can to get the app to work, the reason Netflix is down could be due to a problem with your ISP being out of service. your control.
How to fix Netflix on a Samsung Smart TV
Smart TVs are televisions that allow applications to be installed directly on them without the need for any additional hardware. There is an official Netflix app for some Smart TVs and unfortunately Samsung Smart TVs are known to experience some issues with it.
- Here are some solutions to try if the troubleshooting tips above fail to fix the problem.
- Unplug your Samsung Smart TV for 30 seconds. Turning the TV on and off often can work, but leaving it off for at least 30 seconds allows everything to fully reset and start over when it’s turned on again.
- Turn off Samsung Instant On. Samsung Instant On can make your TV run faster, but this feature has also been known to conflict with other features and even some apps like Netflix. Disabling it can get everything working properly again. To disable Samsung Instant On, open Settings and then click General to locate the disabled option.
Do a hard reset. This should be the absolute last thing you try when trying to get the Netflix app working on your Samsung smart TV again. A hard reset will return your TV to its factory settings, which will erase all your smart TV apps and settings. Fortunately, doing a hard reset is something Samsung’s remote management team can do for you, and it only takes five to 10 minutes. Just call Samsung support at 800-SAMSUNG and ask Samsung remote management team to perform a hard reset on your smart TV.
How to fix Netflix on a Roku
If the general tips above don’t work to get the Netflix app to work on your Roku, the best solution may be to disable your connection to the app and then reactivate it. Here’s how to do it on each Roku model.
Rock 1: Press the Home button on your Roku controller, then click Settings and then Netflix Settings. You should see the option that says Disable. Click on it.
Rock 2: From the Home menu, highlight the Netflix app icon and press the star key on your Roku controller. Click Delete Channel, and then click again to confirm the deactivation.
Roku 3, Roku 4 and Roku TV: From the Netflix app, move your cursor to the left to open the Netflix menu. Tap Settings and then Sign out and then Yes.
How to fix Netflix on an Xbox One console
Microsoft’s Xbox One consoles feature a variety of gaming apps. popular streamers like Twitch, Youtube and of course, Netflix. If you’re having trouble getting the app Xbox One Netflix works as it should and you have tried all the general tips above, you may need to try the following solutions.
- Check if Xbox Live is disabled. Many Xbox One apps and features won’t work if the Xbox Live online service is turned off.
To check if it is working, visit the official website of Xbox Live Status and check if there is a green check mark next to Xbox One Apps. If there is a check mark, then the Xbox Live app functionality is working normally and the Netflix app issue is caused by something else.
- Quit the Netflix app on Xbox One. If the Netflix app is crashing on your Xbox One, you can try quitting it and reopening it again. To do this, press the circular X button in the center of the Xbox controller to bring up the guide and select the Netflix app in the list of recently used apps. Once highlighted, press the menu button with the three lines on your controller and then press Quit on the pop-up menu. Netflix should close completely and you can now reopen it as usual.
How to fix Netflix on a PlayStation 4 console
Like the Xbox One, Sony’s PlayStation 4 console can also run streaming apps like Netflix. If you’re having trouble with the Netflix app on your PS4, try the following two solutions, in addition to the tips at the top of the page.
- Check if PSN is down. If the PlayStation Network online service is down, it might be preventing some of the apps from working. You can check if PSN is working through its official status page.
- Quit the Netflix app on PS4. PlayStation 4 apps will continue to run in the background even if you switch to a video game or another app. Closing open apps can not only improve the performance of your PS4, it can also refresh the apps to fix any bugs you may have. To close a PS4 app, highlight its icon on the home screen and press the options button on your remote. PS4. A new menu will appear with the option, Close Application. make click it to close the Netflix app. You can now reopen it as you normally would.