When you really want to watch a movie or TV show, it can be very annoying when Netflix freezes.
This problem can appear in several ways:
- The Netflix app stops responding completely.
- Netflix video gets stuck on loading screen.
- Your entire device (computer, mobile, media player or game console) freezes.
- The video freezes, but the sound continues to play.
- The video plays, but stops and buffers.
All of the issues listed above freeze video, but they can be caused by different things.
If you can’t load the Netflix app on your device, it could be that the application itself is not working. In that case, follow the troubleshooting steps for the app itself.
Cause of Netflix freezing
There are a few things that can cause your video to freeze on Netflix, and it also depends on the device you are using.
Most of the time, it is related to the data stored on the device that needs to be refreshed so that the application of Netflix works correctly. However, there are also times when it is related to a driver outdated or your operating system needs to be updated.
We will explore all the causes of Netflix freezing and how you can solve them.
How to fix Netflix freezing on Windows 10 and macOS
Use the following steps to troubleshoot when a Netflix video freezes on your desktop PC or laptop.
- Restart your home network. Often problems with loading videos on Netflix come down to a poor network connection. Reboot your router and test your Internet connection to make sure you can actually connect to the Internet. If you find that you are having internet connection issues, then work on troubleshooting your home network router. If your router works but your computer cannot connect to the network, then you will need to fix your computer’s wireless connection.
- Restart your computer. Since most of the time Netflix freezing issues are caused by information that needs to be refreshed on your system, the easiest solution is to properly restart your Windows 10 PC or restart your Mac.
If you see errors during the reboot, try starting Windows in safe mode or using the safe boot option on your Mac to fix those errors.
- Delete Netflix cookies from your browser. Clearing cookies is one of the best ways to ensure that all browser information is completely clean. While you’re at it, you may also want to clear your browser’s cache.
Netflix provides an even faster method to specifically delete Netflix cookies. just go to netflix.com/clearcookies and log in to your account.
- If the network and Internet connections are working finethen you might have an outdated version of the operating system Windows or Mac. Make sure to run Windows Updates on Windows 10, or update your macOS to make sure you have the latest patches.
If you recently updated Windows before the Netflix freezing problem started, you may need to fix the issues that caused those updates. Specifically, you may need to roll back your graphics driver to the version that was previously working.
- Speaking of graphics drivers, an outdated graphics driver can cause problems every time Netflix updates its website or app. Visit your graphics driver manufacturer’s website, and then download and install the latest version for your operating system. In Windows 10 you can do this by automatically searching for driver software.
How to Fix Netflix Freezing on Android or iPhone
The Netflix Freeze on a mobile device can be caused by a variety of other reasons. These are usually associated with an outdated app, data cache issues, or a poor internet connection.
- Reboot your Android or reboot your iPhone. This will ensure that the information that Netflix has stored on your device is updated correctly.
On both Android and iPhone, you have the option to simply turn off the device or restart it. Make sure that when you are following the steps to reset, you do a hard reset of your device. You will know that you have done it correctly if you see the loading screen of the operating system when starting up.
- Fix any connection problems to your home network, connection problems to your mobile data or internet connection problems for your Android. iPhones can also have Wi-Fi connection issues or problems with mobile data connections. If your mobile device can’t access the internet, that’s most likely the culprit behind your Netflix freezing issues. If that is the case, then troubleshoot your internet connection.
If you’re using a free Wi-Fi hotspot or a public network, your network administrator may have disabled the ability to stream video over the network. This is common in hotels where streaming of movies or shows on Netflix is blocked.
- Even if the network you are on has blocked Netflix streaming services, you may be able to unblock Netflix with a VPN connection. If you have a VPN service, you can connect to a VPN with an Android or set up a VPN for iPhone.
Even if the network you are on has blocked Netflix streaming services, you may be able to unblock Netflix with a VPN connection. . If you have a VPN service, you can connect to a VPN with an Android or set up a VPN for iPhone.
Fix Netflix Freezing on Media Devices
Whether you use a device Chromecast, a Smart TV or a PlayStation game console, many of the steps to fix the freezing of Netflix they are the same.
- A poor internet connection is a common culprit for Netflix freezing on streaming devices. Make sure to fully troubleshoot and test the internet connection on devices like your Smart TV, Roku, Chromecast, Wii, PlayStation or Xbox.
- Sign out of your Netflix account. Many devices like Chromecast or game consoles remain connected to Netflix for long periods of time, which can lead to issues when Netflix or the device manufacturer updates the Netflix app. The first solution that usually works for frozen videos is to sign out of your Netflix account and sign back in.
- Reboot the device. Just like on a computer or mobile device, Netflix stores information in the memory of streaming devices. A restart may clear this and resolve the issues. If the problem still doesn’t go away, you may need to try a hard reset of your device. streaming.