When Netflix crashes, you may see a message on your screen that says, “Netflix has encountered an error: UI-800-3. Some general things you can try to fix the error Netflix code UI-800-3 These include turning off your device, clearing the Netflix app’s cache data, and reinstalling Netflix.
This error is associated with a variety of devices streaming, including Amazon Fire TV, Roku, Blu-ray Disc players, smart TVs, and game consoles.
What causes Netflix error UI-800-3?
Netflix error code UI-800-3 typically indicates that there is a problem with the Netflix app on your device. For example, data stored in the app cache they could be corrupted. These problems are usually fixed by updating the information stored on your device.
How to fix Netflix error code UI-800-3
Follow these steps in the order presented until Netflix is working properly:
Since error code UI-800-3 can occur on many different devices, some troubleshooting steps may not apply to your specific device.
- Reboot the streaming device. In some cases, fixing error code UI-800-3 is as simple as power cycling your streaming device. This involves completely turning off the device and then unplugging it. You may have to leave it unplugged for a while, sometimes up to a minute, for this to work.
If your streaming device has a sleep mode, make sure to turn off the device completely.
- Sign out of Netflix. In some cases, signing out of Netflix and signing back in is enough to refresh your data and clear this error. If you’re having trouble signing out of Netflix on your device, you can do so through the Netflix website. Go to your Netflix account page and select Sign out of all devices.
This closes all the devices you have linked to your account. You’ll need to reconnect or sign in on each device separately.
- Clear the data or cache of the Netflix app. Some streaming devices allow you to delete locally stored data without uninstalling the Netflix app. For example, you can clear the cache of your Fire TV device from the system settings.
- Uninstall the Netflix app and then reinstall it. When the Netflix app does not have an option to clear cache or delete local data, you have to uninstall and reinstall the app. This is also necessary in cases where clearing the cache does not fix the problem.
Some devices come with the Netflix app, and you can’t uninstall it.
- Reboot the device. Restarting your Fire TV or restarting your Roku restores the Netflix app to the state it was in when you first downloaded it. If you have a Samsung TV, troubleshooting error code UI-800-3 may require you to restart your Samsung Smart Hub.
Restarting the Smart Hub removes all your apps, not just Netflix. To use your apps again, download those apps. If you get a black screen when trying an app like Netflix after the reset, wait for the download and installation process to complete and try again later.
- Restart your home network. Unplug or turn off your streaming device, then unplug your modem and router, and turn them back on.
- Check the DNS settings of your streaming device. Follow the link below for step by step instructions.
This step only applies to the PS3, PS4, Xbox 360 and Xbox One.
- Check the Netflix Help Center. The official Netflix support website has detailed instructions on how to fix Netflix error UI-800-3 on specific devices.