Netflix error code UI-113 occurs when the Netflix app on your streaming device is unable to connect to Netflix. Not to be confused with Netflix error code UI-800-3, this can be caused by problems with your home network, internet connection, streaming device, or the Netflix app on your streaming device. It can also appear when the Netflix service is down.
- The UI-113 error message and troubleshooting steps
- Step 1: Rule out a Netflix service outage
- Step 2 – Reboot your streaming device
- Step 3 – Sign out of Netflix on your streaming device
- Step 4: Sign out of Netflix on all devices
- Step 5: Update Netflix login information on PS3.
- Step 6: Sign out of Netflix on Blu-Ray players and other devices
- Step 7 – Update or reinstall the Netflix app
- Step 8 – Restart your home network
- Step 9 – Improve your Internet connection
- Step 10 – Connect Your Streaming Device Directly to Your Modem
- Get additional help if troubleshooting doesn’t work
The UI-113 error message and troubleshooting steps
When you experience the code of NetflixUI-113, you usually see a message that says: Could not connect to Netflix. Please try again or restart your home network and streaming device.
Troubleshooting and repair Netflix code UI-113 it involves checking two different things: your internet connection and your streaming device.
The following steps guide you through the process of ruling out problems with your Internet connection, network, streaming and Netflix app on your device.
Step 1: Rule out a Netflix service outage
It rules out that an interruption of the service of Netflix is causing code UI-113. Since the code UI-113 can be caused by a connectivity problem or a problem with your Netflix app, the first thing to check is if the Netflix service itself is down. To do this, try streaming Netflix on your computer.
If you try to stream Netflix on your computer and see the Netflix site error, that means there is a problem with the Netflix service itself. You won’t be able to stream anything until netflix locate and fix the problem.
If you receive a different error on the Netflix website, especially one that refers to a network or connectivity issue, then there may be a problem with your home network or Internet service provider.
The other way to check if Netflix is down is to use a crash detector. These services are able to tell you if a website, such as Netflix, YouTube or Facebook is it down for everyone or just for you. For more information, check out this guide on fall detectors.
Step 2 – Reboot your streaming device
Restart your streaming device to fix Code UI-113. Turning off your streaming device, unplugging it, and plugging it back in to power cycle the device can also fix error code UI-113. This fresh start can fix a lot of connectivity issues, and it also forces the Netflix app to clear and restart.
If your device has an option to go into low power, sleep, or sleep mode when you press the power button, it’s important that you actually perform a full shutdown. This option may be hidden in a menu.
After turning off your device streaming, unplug it of the current Leave the device unplugged for about a minute and plug it back in. In most cases, a minute is a quantity long enough for the device to shut down completely.
Some streaming devices don’t have power buttons; they simply go to sleep when you turn off your TV. In these cases, turn off the TV and unplug the streaming device, which will cause the device to reboot.
Some transmission devices, such as the rock, they need some time to get everything in order after being rebooted. Wait about a minute after plugging in your streaming device before trying to stream Netflix.
Step 3 – Sign out of Netflix on your streaming device
Quit Netflix on your streaming device. If power cycling your device does not get rid of the error code UI-113, then the next step is to sign out of Netflix on your device. This can remove the corrupt data or cache files when you return to Start the session.
Most streaming devices allow you to sign out of Netflix. If your device has this option, then log out, start the application, and sign in again. In many cases, this fixes the UI-113 error code, and you can get back to streaming.
Some streaming devices make this step a bit more difficult.
Step 4: Sign out of Netflix on all devices
Close the session of Netflix on all devices. If you can’t figure out how to sign out of Netflix on your device, you can use netflix.com To sign out of all devices that are linked to your account:
Only use this option if you can’t figure out how to log out of your device. If you have other devices connected to Netflix, they will also be closed. Make sure you remember your password because you will have to log in manually on Netflix on every device.
- Navigate to netflix.com .
- Click on your user icon in the upper right corner.
- click on accounts .
- Scroll down to Setting .
- Click on Sign out of all devices .
- Click on Sign off
Step 5: Update Netflix login information on PS3.
If you have a PS3, then you need to update your Netflix login information:
- Navigate to the PS3 home screen.
- Go to TV/video services > Netflix .
- Press X .
- hold down Start and To select .
- Wait for the message Do you want to reset Netflix settings and sign in again? to make it appear, then select Yes .
- Enter your Netflix login information.
Step 6: Sign out of Netflix on Blu-Ray players and other devices
If your device does not have an option to sign out, there is a special code you can enter to access a screen that allows you to deactivate, reset, or sign out of Netflix:
- Launch the Netflix app on your device.
- Press upwards twice on your controller or remote.
- Press down twice.
- press the left .
- Press at right .
- press the left .
- Press at right .
- Press upwards four times.
- Select Close session.
If you don’t see this option, select Restart.
Step 7 – Update or reinstall the Netflix app
Sometimes just signing out of the Netflix app isn’t enough. If you continue to experience error code UI-113 after logging out of the app, then you need to update or reinstall.
Some Netflix apps allow you to clear cache or reset local data, which you should try first. If not, you need to delete the app and reinstall it.
If you cannot locate the option to uninstall your Netflix app, you can enter the code provided in the previous section by pressing Up x2, Down x2, Left, Right, Left, Right, Up x4 on your controller or remote.
On the screen that appears after you enter the code, select Restart or Disable.
Step 8 – Restart your home network
Since the Netflix code UI-113 can be caused by both app data and connectivity issues, there is a chance that there is no problem with the netflix apps on your streaming device. If that is the case, then the problem could be a problem with connectivity. The first thing you should try is to fully restart your home network.
Restart your network domestic requires that you have access to both your modem and your router. When you perform the reset procedure, all devices of your network will momentarily lose connection to Internet.
Here’s how to restart your home network:
- Unplug your modem and router from power. Leave them unplugged for about a minute.
- Reconnect the modem and router.
- Wait for the modem to reestablish the connection.
- Try streaming something on Netflix.
If you still see a UI-113 error after restarting your network, then you may want to check that your connection is strong enough to stream video.
Step 9 – Improve your Internet connection
If everything else is working fine and your streaming device is connected to your network via Wi-Fi, you may need to improve the quality of your Internet connection. Streaming can work fine over Wi-Fi if there isn’t too much interference, but it works best when the streaming device is connected through a physical Ethernet cable.
If you absolutely must connect your streaming device over Wi-Fi, here are a few suggestions:
- Try to move your router to a new location that is closer to your streaming device.
- Move other wireless devices, such as phones, away from your router and streaming device. The microwave ovens they can also cause interference.
- Place your router on a flat surface, not in a cabinet or drawer.
- If you can’t put the router next to his device from transmission, try placing it on a shelf or mounting it on a wall so it is as high as possible.
Step 10 – Connect Your Streaming Device Directly to Your Modem
Try connecting your streaming device directly to your modem to avoid other problems:
Turn off your streaming device.
Unplug your wireless router from your modem.
Connect your streaming device directly to your modem.
Turn your streaming device back on and try Netflix.
If Netflix works, then you have a problem with your router. If Netflix still doesn’t work on your streaming device, but you were able to stream on your computer, contact your device manufacturer. There may be a problem with your streaming device.
Get additional help if troubleshooting doesn’t work
If none of these troubleshooting steps help, then you may need to contact your device manufacturer, Internet service provider, or Netflix for additional help.