Hulu error code RUNUNK13 is one of many Hulu error codes that indicate that the service cannot play the movie or the program you have requested. This error code is common on Apple devices like Apple TV and iPhone, but can also appear on other devices and in the web player.
How Hulu Error Code RUNUNK13 Appears
When this error occurs, you will typically see a message similar to this:
- Error playing the video
- We encountered an error playing this video. Try restarting the video or select something else to watch.
- An error occurred while playing this video: RUNUNK13
Causes of Hulu Error Code RUNUNK13
Hulu error code RUNUNK13 appears when you try to play a movie or show on Hulu and the player cannot complete the request. Corrupted data on your end, network connectivity issues, or issues with the Hulu servers can cause the error.
When trying to play downloaded Hulu content, the episodes or movies may get corrupted.
In some situations, a problem with the Hulu app or the web player itself can cause the Hulu error code RUNUNK13 to appear.
How to Fix Hulu Error Code RUNUNK13
To fix the Hulu error code RUNUNK13, follow each of these steps in order. If you get to the end and still experience this error code, the problem is likely on Hulu’s side and not yours.
- Refresh the page or reload the video. Many times, if you reload the Hulu website or go back and select the video again, this error message will go away. If that works and the error doesn’t reoccur, then you’re done.
- Try Hulu on a different device or in a different web browser to see if the RUNUNK13 error is specific to the ones you’re using. If it is, switch to that web browser or device.
If Hulu isn’t working on any of your browsers or devices, it may be a problem you can’t fix.
- Clear the cache and data of your Hulu app. Corrupted data often causes this problem, so this is an important step. If possible, clear the Hulu app’s cache. If not, you may need to uninstall and reinstall the app to clear the cache. Shutting down the device and restarting it may also help.
– On Apple TV: You can’t clear the Hulu cache on Apple TV. Instead, restart your device by pressing the menu and home buttons at the same time, and selecting Settings > System > Restart.
– On iOS: Go to Settings > General > Storage > Hulu, then delete and uninstall the app. Reinstall it through the app store.
– On Android: Go to Settings > Apps > See all apps > Storage & cache > Clear storage, and then clear the cache.
– On Fire TV: Go to Settings > Apps > Manage installed apps > Hulu > Clear cache > Clear data.
- Update your Android app or iOS app. If your app is out of date, you may experience this error code. Uninstall and reinstall if you need to.
- Update your Apple TV or Amazon Fire Stick, as well as update Android or check for an iOS update. Once you’re running the most current version of your device’s firmware, check for a newer version of the Hulu app.
- Clear the cache of your web browser. If you’re watching Hulu on your computer, try clearing your browser’s cache. Corrupted cache data can prevent you from playing specific episodes and movies.
- Update your web browser. Whether you’re trying to update Chrome, Firefox, or another browser, if it’s not up to date, that can prevent the Hulu web player from working properly. Sometimes just closing and restarting your browser is enough, but you may have to go through a more complicated process to update things.
Edge is updated along with Windows 10, but you can try Chromium Edge.
- Reboot your device. Completely power off your device, and restart it. If you’re using a computer, be sure to turn it off and don’t just put it to sleep.
Some streaming devices don’t have a kill switch or reset option, in which case you have to unplug it from power and wait a minute before plugging it back in.
- Check your network connection. Slow Internet speeds don’t usually cause this problem, but Hulu requires a high-speed connection to work properly. If your connection is slow or spotty, you will experience playback errors.
- Check your internet speed using the same device that is providing the RUNUNK13 error code. If your rates exceed Hulu’s minimum requirements, then you should be fine on that side. However, you may have a network issue that prevents you from accessing Hulu’s servers.
- Reboot your network hardware. In many cases, resetting all hardware on your network will fix connectivity issues. To properly reset your router and modem, unplug them from power and leave them unplugged for at least 30 seconds to a minute. Next, plug the modem back in, followed by the router, and then any other network devices you may have.
- Check if Hulu is not working. At this point, it seems likely that the RUNUNK13 error indicates a problem on Hulu’s end and not yours. You can contact Hulu to confirm or try to check social media.
What if Hulu is still down?
If you’re still experiencing the Hulu error code RUNUNK13 after following all of these steps, and you don’t see any online discussion of an outage, Hulu might have a more localized problem. In that case, you may want to contact them to provide the necessary details.