Sometimes when you try to watch Disney Plus, you may see a message like the following:
- We’re sorry; We’re having trouble connecting you to the service. Please check that you are still connected to the Internet and try again (Error code 42).
If there is a problem with Disney’s Internet servers, then there is nothing you can do but wait. However, there are a few things you can try to fix Disney Plus error code 42 on your own, such as restarting your device and fixing your internet connection. However, before you dive into it, always try to play the content a second time just in case it was just a minor connection hiccup.
This error is associated with a variety of streaming devices, including Amazon Fire TV, Roku, Blu-ray Disc players, smart TVs, and game consoles.
What Causes Disney Plus Error Code 42?
If you experience error 42 on Disney Plus, your device is having trouble connecting to the Disney servers:
- Problems with your streaming device
- Problems with your Internet connection
- Your Internet connection is too slow.
- Disney’s servers are overloaded.
Disney Plus servers can become overloaded when too many people are watching at once, such as when a new episode of a popular show is airing. If you are trying to watch Disney Plus in 4K, your internet connection may not be fast enough to stream in Ultra HD. Sometimes you just have to wait for the Disney team to fix the problem.
How to fix Disney Plus error code 42
Follow each step below in order until Disney Plus is working properly:
Since error code 42 can occur on many different devices, some troubleshooting steps may not apply to your specific device.
Reboot your streaming device. Turn off the device you are trying to stream Disney Plus on and unplug it. Wait a few seconds and plug it back in. Much like restarting a computer when there’s a problem, this will clear any stored data that may be interfering with the Disney Plus app.
Try connecting to Disney Plus on different devices to determine if the problem is with your internet connection or with a specific device.
Sign out of Disney Plus. If you can connect to Disney Plus, but get error code 42 when you try to watch something, open your Disney Plus account settings in a web browser and choose the option to sign out of all devices. You will then need to sign in again on each device.
Reboot the router and modem. Turning your router and modem off and on can resolve Wi-Fi connection issues. Leave the network hardware unplugged for 30 seconds, then plug the modem back in before plugging the router back in.
Test your internet speed. Make sure your Internet connection meets the minimum speed requirements for streaming video. If your connection speed is adequate but you’re still having trouble, try disconnecting other devices from your Wi-Fi network that may be hogging your bandwidth.
Clear the browser cache. Most browsers save temporary files for websites to help them load faster on repeat visits, but these files can occasionally become corrupted. If you’re streaming in a web browser, clearing the cache can remove data that could interfere with Disney Plus.
Update the firmware of your router. Make sure your Wi-Fi router is running the latest version of firmware. Keeping your router’s operating system up to date helps ensure you get the Internet speed you’re paying for.
Change your DNS server settings. Your Internet Service Provider (ISP) assigns all devices on your network a default DNS server that translates host names to IP addresses. There are dozens of free and public DNS servers that you can switch to for better connections.
Reinstall the Disney Plus app. If your internet connection is strong, and all other apps on your streaming device are working fine, you can uninstall Disney Plus and then reinstall it as a last resort. Reinstalling the app can resolve many errors that prevent Disney Plus from working.